Refund Policy

At Fluffy Clean, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges for products purchased through our website or at our physical location.

1. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Returned within 30 days of the delivery date

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@jpvibe.top or call +6745524802 to request a return authorization.
2. Please provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
4. Package the item(s) securely with all the original packaging and include the RMA number on the outside of the package.
5. Ship the package to the address provided in the return instructions.

The customer is responsible for return shipping costs unless the item is being returned due to our error (you received an incorrect or defective item).

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your credit card company or financial institution, it may take an additional 2-10 business days for the refund to appear in your account.

4. Refund Options

We offer the following refund options:

• Full Refund: If your return meets all the eligibility criteria, we will refund the full purchase price of the returned item(s) to your original payment method.
• Store Credit: As an alternative to a refund to your original payment method, you may choose to receive a store credit for the full amount of your purchase. Store credits do not expire.
• Exchange: If you prefer to exchange your item for another product, we will facilitate this process. If there is a price difference, it will be charged or refunded accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange for the return of the damaged item and send you a replacement at no additional cost. In some cases, we may provide a refund without requiring the return of the damaged item.

Please provide photographs of the damaged item when reporting the issue to expedite the process.

6. Sale Items

Items that are on sale or purchased with a promotional discount may be subject to modified return terms, which will be communicated at the time of purchase. Generally, items marked as "Final Sale" or "Clearance" cannot be returned or exchanged unless they are defective.

7. Shipping Fees

Shipping fees are non-refundable except in cases where you received a damaged, defective, or incorrect item.

If you are returning an item because of our error, we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for the reasonable cost of shipping the item back to us.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

9. Exceptions

Certain items are not eligible for return or refund due to health and hygiene reasons, including:

• Products with broken or damaged seals
• Products that have been used or opened
• Custom or personalized orders